Really good day at Baker Hicks’ Warwick office yesterday supporting Scott H. with Mastering Powerful Conversations. Also an opportunity for Karen J. Hewitt MBA FIIRSM to observe.

It’s a session that gets people thinking about the “how” of communication — behaviours, empathy, psychological safety — and then gives practical tools to use immediately. The best bit is the time to pause, reflect and actually practice (because reading about communication and doing it under pressure are two different things!).

Effective communication sits at the heart of health, safety and wellbeing performance — and it also improves wider business outcomes: teamwork, clarity, trust and better decisions.

A strong course, and a great reminder that the conversations we avoid are often the ones that matter most.